Our Quality Guarantee
If the work doesn't meet the agreed standard, we'll step in to make it right. Your satisfaction isn't optional — it's guaranteed.
What Makes This Different
When you book through Landoro, you're not just hiring a tradesperson — you're getting the backing of a platform that stands behind the quality of work delivered. Most platforms connect you with someone and step back. Landoro stays involved.
Traditional Hiring
You find someone, pay directly, and hope for the best. If the work isn't right, your only option is to negotiate directly — or take legal action.
Through Landoro
Payment is protected. The tradesperson is verified. If the work isn't up to standard, we mediate, hold funds, and can re-assign the job. You have backup.
What We Guarantee
- Work completed as quoted — The job should match what was agreed. If the scope changes, the contractor must communicate and agree adjustments first.
- Professional standards — All work should be carried out to a professional standard, in line with relevant regulations and best practice.
- Payment protection — Your money is held in escrow until you confirm satisfaction.
- Dispute support — If you're not happy, we mediate between you and the contractor to reach a fair outcome.
- Re-assignment option — If a contractor cannot complete the work satisfactorily, we can help assign a replacement.
How the Guarantee Works
Job Is Completed
The contractor finishes the work and marks the job as complete through the platform.
You Review the Work
Check the completed work against what was agreed. Take your time — no pressure to approve immediately.
Happy? Approve & Pay
If you're satisfied, approve the work and the contractor gets paid. Simple.
Not Happy? We Step In
Raise a concern. Payment stays in escrow. We'll mediate — a fix, partial refund, full refund, or re-assignment.
Important
Our guarantee covers work that doesn't meet the agreed scope or professional standard. It doesn't cover changes of mind after work has been completed as quoted, or issues outside the contractor's control.
Learn More About How Landoro Protects You
How We Verify Tradespeople
Our 5-step vetting process for identity, insurance, qualifications, and track record.
Read more →Homeowner Protection
Escrow payments, dispute resolution, and support from booking to completion.
Read more →Safety & Compliance
Gas Safe, NICEIC, NAPIT — the industry schemes we verify and why they matter.
Read more →Work You Can Trust
Verified tradespeople, protected payments, and a quality guarantee that means something.
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