Privacy Policy

Landoro ("we," "us," or "our") respects your privacy and is committed to protecting it through this Privacy Policy. This document describes how we collect, use, disclose, and safeguard your information when you visit our website www.landoro.co.uk, and use our services, in accordance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

1. Information We Collect

We collect information that identifies, relates to, describes, or is reasonably capable of being associated with you, including:

a) Personal Information You Provide

• Full name
• Email address
• Phone number
• Property addresses (landlords)
• Service details
• Payment information
• Professional documentation (contractors only)

b) Automatically Collected Information

• IP address
• Browser type and version
• Operating system
• Access times and usage patterns
• Cookies and tracking data (see Section 6)

2. How We Use Your Information

We use the information we collect to:

• Register accounts for landlords and contractors
• Facilitate and manage service bookings
• Match landlords with available contractors
• Send confirmations, reminders, and updates
• Respond to customer service requests
• Process payments and invoices
• Improve platform functionality and user experience
• Enforce our terms and protect against misuse
• Comply with legal obligations

3. Legal Bases for Processing (UK GDPR)

We process your data under the following legal bases:

4. Disclosure of Your Information

We may share your information with:

• Service providers (e.g., hosting, payment processing)
• Contractors or landlords, as required to fulfil a service
• Government or law enforcement authorities, when legally obligated
• Professional advisors, for legal or compliance purposes

5. How We Store & Protect Your Data

We implement appropriate security measures to protect your personal data against unauthorised access, alteration, disclosure, or destruction. Your data is securely stored on servers located in the UK or EEA.

6. Cookies and Tracking Technologies

We use cookies and similar technologies to:

• Maintain website functionality
• Analyse usage trends
• Remember preferences
• Improve performance

You can manage your cookie preferences through your browser or view more details in our Cookie Policy.

7. Your Rights Under UK GDPR

You have the following rights:

• Access the personal data we hold about you
• Request correction of inaccurate data
• Request deletion of your data
• Object to or restrict processing in certain circumstances
• Withdraw consent at any time (where applicable)
• Data portability

To exercise these rights, contact us at support@landoro.co.uk. We will respond within one month.

8. Retention of Data

We retain your personal data only as long as necessary to:

• Provide services to you
• Comply with legal, tax, or accounting requirements
• Resolve disputes and enforce agreements

Generally, account data is retained for up to 6 years following account closure unless otherwise required.

9. Children's Privacy

Our platform is not intended for individuals under the age of 18. We do not knowingly collect personal information from children.

10. Third-Party Websites

Our website may contain links to third-party websites. We are not responsible for the privacy practices of such websites and encourage you to review their privacy policies.

11. Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated "Effective Date." You are advised to review this policy periodically.

12. Contact Us

If you have questions or concerns about this Privacy Policy or your data, please contact: